grounding
Knowledge bases
Policies, product sheets, FAQs — the documents your agents look things up in mid-call. Organise each base into folders, upload PDF, Word or text files, and give it to the agents that need it.
Policies, product sheets, FAQs — the documents your agents look things up in mid-call. Organise each base into folders, upload PDF, Word or text files, and give it to the agents that need it.